FAQs

FREQUENTLY ASKED QUESTIONS (FAQ)

Below are answers to the most common questions about shopping with Dorenal.

🛍️ How long does shipping take?

Orders are processed within 1–2 business days. Delivery usually takes 5–8 business days, depending on your location.

🚚 Do you offer free shipping?

Yes, we offer free shipping on all orders, with no minimum purchase required.

📦 How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details. You can use that information to monitor your delivery status.

🔄 What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging.

💳 When will I receive my refund?

Once your return is received and approved, refunds are processed within 5–10 business days to your original payment method.

💎 Are your jewellery items high quality?

Yes, all Dorenal jewellery is carefully selected to ensure quality, durability, and elegant design.

📍 Do you ship internationally?

Currently, we only ship within the United States. We plan to expand internationally in the future.

❗ What if I receive a damaged or wrong item?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue quickly.

✏️ Can I change or cancel my order?

Orders can only be changed or canceled within a short time after purchase. Please contact us immediately if you need assistance.

📧 How can I contact customer support?

You can reach us anytime at:

Email: Contact@Dorenal.com
Phone: +1 704-738-2497

We respond within 24–48 hours.