Shipping policy
SHIPPING POLICY
At Dorenal, we are committed to delivering your jewellery orders quickly, safely, and free of charge.
Order Processing Time
- All orders are processed within 1–3 business days (Monday – Friday).
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been successfully placed.
Shipping Time
- Estimated delivery time is 5–8 business days after processing.
- Delivery times may vary depending on your location and external factors such as carrier delays or peak seasons.
Shipping Cost
- We offer free shipping on all orders, with no minimum purchase required.
Order Tracking
- Once your order has been shipped, you will receive an email with a tracking number.
- You can use this tracking number to monitor your shipment in real time.
Delays and Issues
- While we strive to meet our delivery estimates, delays may occur due to circumstances beyond our control (weather, logistics disruptions, etc.).
- If your order is significantly delayed, please contact us for assistance.
Incorrect Address
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
- If your package is marked as delivered but not received, please contact the shipping carrier first.
- You may also contact us, and we will assist you in resolving the issue.
Contact Us
If you have any questions about your shipment, feel free to reach out:
Email: Contact@Dorenal.com
Phone: +1 704-738-2497
Address: 3634 W Guard St, Boise, ID 83705, United States