Refund policy

RETURN & REFUND POLICY

At Dorenal, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your jewellery item, you may request a return under the terms outlined below.

Return Eligibility

• Returns are accepted within 30 days from the date of delivery.
• Items must be unused, unworn, and in original condition, including all original packaging (boxes, pouches, certificates, and tags).
• For hygiene and quality assurance, items showing signs of wear, damage, or alteration may not be eligible for return.

Return Shipping

• We provide free return shipping for all eligible returns.
• A prepaid return label will be issued once your return request is approved.

Refunds

• Once your returned item is received and inspected, we will notify you regarding the approval status.
• If approved, your refund will be processed to your original payment method within 5–10 business days.
• No restocking fees will be charged.

Exchanges

• We currently do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.

Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
• We will resolve the issue promptly at no additional cost to you.

How to Initiate a Return

To start a return, please contact us with the following information:

• Order number
• Full name used for the order
• Reason for return

Email: Contact@Dorenal.com

Our support team will respond within 24–48 hours with return instructions.

Important Notes

• Returns sent without prior authorization may not be accepted.
• Refunds may be delayed if the returned item does not meet the conditions outlined above.
• Shipping times for refunds may vary depending on your financial institution.